HEIRU

Company Policy and Commitment

HEIRU A. & R. Heinz GmbH · HEIRU A. & R. Heinz s.r.o. · HEIRU CZ s.r.o.

Ethics

The company adheres to the principles of ethical business conduct and follows a basic code for ethical business. Ethical business is a fundamental pillar of responsible entrepreneurship and brings many benefits to the company, employees, customers, and the environment.

Product quality and safety
Personal data protection
Compliance with legal and regulatory requirements
Respect for human rights
Responsible relationship with suppliers
Environmental responsibility
Social responsibility
Transparency
Rejection of corruption and bribery

Rejection of corruption and bribery

The company has zero tolerance for corruption, bribery, and other unethical practices and is committed to being active in implementing measures to prevent these phenomena in all areas of its business.

Transparency

The company is committed to being a transparent and responsible company, which is reflected primarily in maintaining open communication and transparency in all areas of its business.

Respect for human rights

The company places great emphasis on ensuring that its business partners respect human rights in all aspects of their business. This includes preventing child labour, discrimination, forced labour, and compliance with working conditions and more.

Sustainability

Due to global trends and changing expectations of stakeholders, the company significantly recognizes the value of integrating social and environmental sustainability into its entire management system. Sustainability as such is understood within the company as a strategic process of managing the entire company, which includes building relationships with partners with an emphasis on responsible behaviour in the company and environment in which it operates and which it also influences. Within the strategy, it is important to remember that this involves transparency, ensuring ecological production, responsible purchasing, supporting local communities, and overall engagement in activities improving the environment and life of the community, society, employees, and the company itself, including mutual relationships.

The company is committed to long-term efficient use of key resources used within its own production process.

The company sets specific and measurable sustainability goals on a long-term basis, which are key to the successful implementation of strategies and initiatives aimed at environmental protection and sustainable development.

Selection, specification, and safety of raw materials

The company strives for continuous improvement in the selection of raw materials based on three pillars of sustainability:

  • social
  • economic
  • environmental

It uses the following tools and adopts these measures:

  • specifications for individual raw materials within sustainability optimization
  • effective selection of raw materials based on direct risk assessment of a given raw material with regard to the final product

The company also reviews specific cases of product manufacturing with regard to lifecycle management principles:

  • recycled materials, where available
  • specific raw materials of sustainable origin, including bio-based raw materials, etc.

The company conducts safety assessments of raw materials through risk assessments. The company proceeds systematically and continuously obtains relevant safety assessments for the respective raw materials used in its products.

Product safety assessment is conducted within the framework of:

  • impacts on human health – end user, including intended use and consideration of foreseeable misuse, including accidents
  • impacts on the environment with regard to the significance of the impact during production, as well as during and after use by the end user

Risk assessments are carried out within the framework of applicable legislative requirements.

Specification, design, and selection of packaging

The company focuses not only on the basic functionality of packaging and packaging materials in its design and subsequent selection, but also on their sustainability throughout their lifecycle.

The company strives for the following in packaging specification and selection of packaging materials:

  • minimization of volume and packaging
  • minimization of environmental impacts
  • continuous improvement of the sustainability of the entire packaging process (i.e., primary, secondary, and tertiary packaging) throughout the entire product lifecycle
  • use of recycled material where economically available, legally permissible, and technically feasible
  • use of packaging for reuse/refill, etc., where possible
  • support for environmentally friendly use of contents and subsequent disposal of used packaging
  • minimization of contamination that may arise as emissions or leachate from the material during incineration of packaging waste or landfilling

Products and packaging are also designed with consideration for subsequent recycling in markets where products are placed on the market. The optimization itself with regard to resource utilization has a positive impact on the environmental footprint of the given packaged product. However, resource utilization optimization must not be and is not carried out at the expense of related social aspects (e.g., consumer convenience, etc.).

Product distribution

The company has an internal control system in place for evaluating product safety, including assessment of distribution risks, to ensure product safety throughout the entire distribution chain (manufacturer – consumer).

Assessment of distribution risks before placing a product on the market includes:

  • evaluation of product safety during distribution in terms of foreseeable improper handling, accidents, including intended handling by the consumer
  • verification that the product has been properly classified, labelled, and packaged in accordance with legal regulations

Product monitoring and analysis

The company ensures review of environmental aspects of existing and new products. The aim is to reduce the environmental impact throughout the entire product lifecycle.

In cases where the company introduces new measures aimed at reducing the environmental footprint of a product during its lifecycle (e.g., instructions for consumers to use specific minimum dosage, etc.), the company also conducts an assessment that the product is still capable of delivering an acceptable level of cleaning/maintenance performance to the consumer and that as a result of these new measures, there will be a net reduction in environmental impact during the product lifecycle (other factors being equal), thus preventing burden shifting.

Product safety

The company is committed to repeatedly ensuring the high quality of its products, primarily through the implementation of such control measures that further ensure that products and services are safe for customers. The company further supplements this requirement with safety assessments of individual components and parts of its products and addresses the safety of both the products themselves and the manner of their use, packaging, and other related aspects.

Pre-market safety assessment includes both the assessment of product safety in terms of foreseeable misuse and accidents and intended use, as well as the appropriate classification of products, their labelling and packaging in accordance with customer requirements and simultaneously in accordance with other relevant legal, transport, and other regulations.

Customer relations

The company is strongly customer-oriented. The aim of all activities is 100% fulfilment of all predetermined customer requirements and an effort to anticipate all customer needs into the future.

The company is committed to conducting its activities in a way that leads to creating lasting relationships not only with customers, primarily with regard to product quality and services provided, an individual approach, fair dealing, compliance with not only contractual but also verbal agreements, excellent payment discipline, free advice, etc.

Building long-term partnerships with customers
Promoting an individual, human approach to each customer
Effective communication with customers
High quality and professionalism in all areas

Market relations

The company has clearly established a commitment to compliance with all applicable laws and regulations in all areas of its business. All processes are carried out in accordance with applicable legislative, health, hygiene, safety, and environmental conditions determined by the applicable legislation of the Czech Republic and the EU.

The company provides necessary support for ensuring the operation of all processes, their measurement, monitoring, and analysis, so that planned results and continuous improvement are achieved. The company also takes care of the optimal provision and use of necessary resources.

Employee relations

The company is committed to being an employer of equal opportunities and fair working conditions, creating a diverse workforce and treating everyone fairly regardless of race, gender, skin colour, nationality or national origin, social class, religious belief, age, disability, marital status, sexual orientation or gender identification, political opinion, or any status protected by applicable laws. Through this strategy, the company creates an environment in which everyone is guided to deliver their best performance and fulfil their potential through opportunities for education and development.

The company creates a working environment for its employees that allows them to discuss any problem connected with their work, knowing that their matter will be fairly, impartially, and confidentially investigated.

Quality and responsible work of each employee is a guarantee of the company's success. Employees are selected based on not only professional but also higher moral qualities. Employees are and remain, thanks to comprehensive onboarding, continuous education, and support from senior management, the bearers of the company's performance.

Through good mutual communication, the company wants to deepen the relationship and sense of belonging to the company, as the foundation of the system is a professionally strong, stable, and satisfied team of employees.

Freedom of employment choice
Respect for the right to freedom of association and collective bargaining
Safe and hygienic workplace conditions
Prohibition of child labour
Wages in compliance with minimum wage legislation
Equal opportunities policy
Employment based on a recognized employment relationship
Prohibition of harsh and inhumane treatment of employees

Supplier relations

The company creates a responsible relationship with suppliers, primarily by maintaining transparent and fair relationships with suppliers.

All company suppliers are capable of delivering precisely according to the company's needs and specifications within set deadlines. The company wants to have exclusively reliable and quality suppliers and requires that suppliers are also partners at the same level of quality assurance.

The company evaluates, carefully selects, and closely cooperates with its suppliers to meet all demands and expectations.

The company prefers those suppliers who:

  • have established quality management and assurance systems that guarantee timely deliveries not only within established specifications but also other requirements
  • have established principles of social responsibility and comply with all applicable legal requirements including relevant laws in the areas of labour, employment, human rights, wages, working hours, etc.
  • have established ethical codes and procedures that guarantee the rejection of the use of child labour, forced labour, and other unethical practices
  • have established sustainability principles that address the broader impacts of their activities on the environment and support continuous improvement
  • have established measures in the area of occupational health and safety that guarantee the safety and protection of their employees and fulfilment of all legal obligations in this area
  • have established environmental management systems that ensure that the environmental impact will be properly managed and minimized and that they will be in compliance with legal requirements

The company itself is committed to being a responsible and valuable partner in the supply chain, creating sustainable business that serves customers, employees, and surrounding communities.

For the long-term success and development of the company, a strong and dynamic supply base is essential.

In meeting customer needs, we rely on the expertise and skills of suppliers and cooperate only with suppliers who comply with all applicable laws, including relevant laws in the areas of labour, employment, human rights, wages and working hours, environment, and occupational health and safety.

Environmental and occupational safety relations

Within the company, the approach to the environment and occupational health and safety are considered key values that must be taken into account in any activity and in every decision.

The company focuses especially on utilizing the best available technologies, reducing consumption of input raw materials, minimizing waste, preventing risks, and improving the working environment.

The company is committed to renewing outdated technologies, mechanisms, machines, and equipment, thereby ensuring quality improvement, limiting negative environmental impacts, increasing occupational health and safety protection, and improving working conditions for employees.

The company continuously and systematically identifies hazards, assesses risks, and adopts measures to reduce risks, not only in the area of quality and the environment, but also in the area of occupational safety, i.e., against the occurrence of work injuries and damage to employee health. The company also seeks motivational elements so that the principles of quality, environmental protection, and safe and healthy work become a regular part of everyday work.

Part of the above strategy is also the search for suppliers who have a proactive approach to environmental risk management and who use natural resources responsibly.

Protection of natural resources
Support for sustainable practices and technologies
Support for environmentally friendly practices within the supply chain
Minimization of negative environmental impacts
Reduction of costs in the area of non-renewable resource consumption
Effort to reduce the ecological footprint
Fulfilment of legal requirements in the area of environmental protection and occupational safety
Prevention and sustainability
Safe working environment
Development of effective accident prevention
Comprehensive preventive medical care for employees

Management commitment

The management of the companies creates sufficient resources for maintaining and improving the integrated management system. It places emphasis on the following ten strategic areas, the development of which it projects into the company's annual goals.

With this approved and announced policy, the company commits to continuously improving its established system. The company understands improvement as a constant and systematic process, which, thanks to the commitment to continuous improvement, contributes to sustainable development.

The senior management of the company commits to regularly verifying the functionality of the system and ensuring all necessary resources for its effective operation.

This policy also serves as a tool to support education and awareness of ethical business conduct among business partners, employees, and customers of the company.

In Telč on 01.01.2026

Erika Heinz

Executive Director